Shipping and delivery

Orders are normally prepared within 1 business days after payment has been successfully authorised.

Orders placed after 12 am, at weekends or on public holidays will begin processing on the next business day.

Business days are Monday to Friday, excluding public holidays applicable at our dispatch location.

Processing time is separate from delivery time. During product launches, promotional periods, holidays or unusually busy periods, preparation may take longer. If a material delay affects your order, we will contact you as soon as reasonably possible.

After placing an order, you should receive an order confirmation at the email address supplied during checkout. This confirms that we have received your order but does not necessarily mean that it has been dispatched.

Once your order leaves our facilities, we will send you a dispatch confirmation. Where available, this email will include:

• The delivery service.
• A tracking number or tracking link.
• The delivery address provided at checkout.

Tracking information may take up to [24–48 hours] to become active after dispatch.

The delivery dates shown on our website or provided by a carrier are estimates. Actual delivery times can be affected by:

• The destination and local delivery network.
• Customs processing.
• Public holidays.
• Adverse weather.
• Transport disruptions.
• Incorrect or incomplete delivery information.
• Security inspections.
• Circumstances outside our reasonable control.

If we cannot deliver within the agreed period, you may ask us to complete delivery within an additional reasonable period. If we still fail to deliver within that additional period, you may be entitled to terminate the contract and receive a refund, subject to applicable consumer law.

This does not affect any mandatory rights available to you under the law governing your purchase.

Customers are responsible for checking that their name, email address, telephone number and complete delivery address are correct before submitting an order.

Please include any information reasonably required for delivery, such as:

• Apartment or unit number.
• Building name.
• Access code.
• Company name.
• Correct postcode.
• Valid local telephone number.

If you notice an error, contact us immediately at hello@oceanideseyewear.com and include your order number.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. A change requested after dispatch may result in a delay or an additional carrier charge.

Nothing in this section excludes our responsibility where a delivery problem was caused by us or by a carrier acting on our behalf.

The carrier may make one or more delivery attempts or redirect the parcel to a collection point, depending on the selected service and local practice.

It is the customer’s responsibility to follow the tracking information and collect the parcel within the period stated by the carrier.

If a parcel is returned to us because it was unclaimed, the address was incomplete or delivery was repeatedly unsuccessful, we will contact you to discuss redelivery or a refund.

We may deduct reasonable and demonstrable return or redelivery costs where the failed delivery resulted from incorrect information supplied by the customer or failure to collect the parcel, to the extent permitted by applicable law.

If your estimated delivery date has passed, please:

1. Check the tracking link.
2. Check whether the carrier left a delivery notice.
3. Ask other members of your household or building.
4. Check any safe place or collection point identified by the carrier.
5. Contact us at hello@oceanideseyewear.com

Please include your order number and delivery postcode. We will investigate the shipment with the carrier and keep you informed.

A tracking status marked as “delivered” does not prevent us from investigating a parcel that you have not received.

If a shipment appears to be lost, please contact us as soon as possible.

We may ask you to confirm:

• Your full delivery address.
• Whether other occupants accepted the parcel.
• Whether you have contacted the carrier or collection point.
• Any information reasonably required for the carrier’s investigation.

Where we are responsible for delivery and the parcel is confirmed as lost before it reaches you, we will offer an appropriate replacement or refund in accordance with applicable law and product availability.

Please inspect your order as soon as possible after delivery.

If the parcel or product arrives damaged, or if you receive an incorrect item, contact us at hello@oceanideseyewear.com and provide:

• Your order number.
• A description of the issue.
• Photographs of the outer packaging.
• Photographs of the shipping label.
• Clear photographs of the damaged or incorrect product.

We recommend contacting us within [48 hours / 7 days] so that we can investigate promptly. This requested reporting period does not reduce or replace any mandatory legal guarantee or consumer rights.

Please keep the product and all packaging until we confirm the next steps.