Returns and Exchanges

If you are a consumer in the European Union or another jurisdiction providing an equivalent right of withdrawal, you may cancel an eligible online purchase without giving a reason within 14 days.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, physically receive the goods.

If an order is delivered in separate parcels, the period begins when you receive the final parcel or item.

To exercise this right, you must send us a clear statement confirming your decision to cancel before the 14-day period expires.

You may contact us by:

• Email: hello@oceanideseyewear.com

Simply returning a parcel without any information may delay its identification and refund.

To qualify for a return, the product should be:

• Unworn, other than reasonably necessary to inspect its fit and appearance.
• Free from scratches, marks, damage and signs of extended use.
• Returned with its original case, cleaning cloth, accessories and documentation.
• Securely packed to prevent damage during transport.
• Accompanied by the order number or return authorisation.
• Returned from the country to which the original order was delivered, unless we agree otherwise.

You may inspect the product as you would reasonably be allowed to do in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

Original packaging forms part of the presentation and protection of the product. Please do not attach shipping labels or adhesive tape directly to the eyewear case or retail packaging. Place everything inside suitable protective outer packaging.

Returns when there is no product fault

If you return or exchange an item because you changed your mind, ordered the wrong model, selected the wrong colour or size, or simply no longer want it, you are responsible for arranging and paying for return shipping.

Oceanides does not reimburse voluntary return shipping costs.

We recommend using a tracked and adequately insured delivery service. Until the returned parcel reaches us, responsibility for the shipment remains with you. Oceanides cannot refund products that are lost or damaged while being returned using a carrier selected by the customer.

We do not accept parcels sent cash on delivery or with unpaid postage, customs charges or other amounts due.

Faulty, damaged or incorrect products

If the product is faulty, arrives damaged, does not correspond to what you ordered or otherwise fails to conform to the contract, Oceanides will bear the necessary return costs in accordance with applicable consumer law.

Contact us before sending the product back. If the claim is accepted, we will provide appropriate return instructions and, where available, a prepaid shipping label.

Do not independently purchase an express or premium return service unless we have approved it in writing. We may only reimburse reasonable and necessary shipping costs.

Step 1 — Contact us

Email hello@oceanideseyewear.com within the applicable return period and include:

• Your full name.
• Order number.
• Product being returned.
• Whether you are requesting a refund or exchange.
• The reason for the return, where relevant.
• Photographs if the product is damaged, faulty or incorrect.

You are not required to provide a reason when exercising a statutory right of withdrawal.

Step 2 — Wait for the instructions

We will send you:

• A return authorisation or reference number.
• The correct return address.
• Packing instructions.
• Additional instructions applicable to your country.

Step 3 — Pack the product

Place the product, case, accessories and order information inside protective outer packaging.

Step 4 — Send the return

When the product is not faulty, damaged or incorrect, choose and pay for a tracked return service.

Step 5 — Keep your receipt

Keep the postal receipt and tracking number until the return has been received and resolved.

Do not send returns to our registered office unless we expressly instruct you to do so.

All authorised returns must be sent to:

Oceanides Returns:
Oceanides Eywear 

C/ Iluro 2 1º 2ª, 08302 Mataró (Barcelona

Products sent to a different address may be refused or experience significant processing delays.

Subject to stock availability, eligible products may be exchanged for another:

• Model.
• Colour.
• Size.
• Reading strength.

To request an exchange, contact us at [RETURNS EMAIL] within 14 days of receiving the order.

Exchange shipping costs

When the original product is not faulty, damaged or incorrect, the customer is responsible for the cost of returning it to Oceanides.

Choose the applicable rule for sending the replacement:

Customer pays replacement delivery

The customer is also responsible for the delivery cost of the replacement item. We will confirm the charge before processing the exchange.

If the replacement product has a different price:

• If it costs more, you must pay the difference before dispatch.
• If it costs less, we will refund the difference using the original payment method.
• Promotional prices may only apply while the relevant promotion remains active.

If the requested replacement is unavailable, we will offer an alternative or issue a refund for the returned product.

For faster service, you may place a new order and return the original product for a refund. The new purchase and the return will be treated as separate transactions.

Please inspect your order shortly after delivery.

Contact us as soon as possible if:

• The frame or lenses arrive damaged.
• The product has a manufacturing fault.
• You receive a different product from the one ordered.
• An item or included accessory is missing.
• The product does not match its description.

Please provide:

• Your order number.
• A description of the problem.
• A photograph of the complete product.
• Close-up photographs of the affected area.
• Photographs of the parcel and shipping label if it arrived damaged.

Do not continue using a product after discovering a fault if doing so could cause further damage.

Once the claim has been assessed, we will offer the remedy required by applicable law. Depending on the circumstances, this may include:

• Repair.
• Replacement.
• Price reduction.
• Full or partial refund.

Repairs and replacements required because of a lack of conformity will be provided free of charge, including the necessary shipping costs, as required by law.

A refund will not normally be the first remedy where a repair or replacement is legally appropriate and can be provided within a reasonable period without significant inconvenience.

The following will not normally be treated as manufacturing defects:

• Normal wear and tear.
• Scratches caused after delivery.
• Accidental damage.
• Damage caused by dropping, crushing or sitting on the glasses.
• Damage caused by excessive heat, chemicals or improper cleaning.
• Damage caused by unauthorised repairs or alterations.
• Incorrect use or failure to follow the care instructions.
• A change of mind regarding the model, colour, size or fit.
• Natural variations in recycled, patterned or translucent materials that do not affect functionality.

This does not affect your rights where the product was already defective or non-conforming when delivered.

If the product is not defective but still qualifies for a voluntary return or statutory withdrawal, it may be returned under the standard return conditions, with return shipping paid by the customer.

Once we receive the returned product, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method.

When you validly cancel the entire order under a statutory right of withdrawal, the refund will include:

• The price paid for the returned products.
• The cost of the least expensive standard delivery option offered for the original order, where legally required.

If you selected a more expensive delivery service, such as express shipping, the difference between that service and the least expensive standard option will not be refunded.

If only part of an order is returned, the original delivery charge may not be refunded where it would have been payable for the products you keep.

We will process the refund without undue delay and no later than the period required by applicable law. We may withhold reimbursement until we have received the goods or you provide evidence that they have been sent back, whichever occurs first.

After we issue the refund, your bank or payment provider may require additional time to credit the funds to your account.

Important distinction

Return shipping paid by the customer is not the same as the original standard delivery charge.

For a change-of-mind return:

• The customer pays for sending the product back.
• Oceanides refunds the qualifying product price.
• If the entire order is validly cancelled, Oceanides also refunds the original basic delivery charge where required by law.
• Premium or express delivery supplements are not refunded beyond the cost of standard delivery.

We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.

Examples may include:

• Wearing the glasses for an extended period.
• Scratching the frame or lenses.
• Removing permanent labels.
• Returning the product with stains, residue or odours.
• Damaging or losing included accessories.
• Returning incomplete or avoidably damaged packaging where that reduces the product’s value.

Any deduction will be reasonable and based on the actual reduction in value. We will explain the deduction to you.

Customers returning products from outside our customs territory are responsible for:

• Arranging the return shipment.
• Paying return shipping when the product is not faulty, damaged or incorrect.
• Completing the customs declaration correctly.
• Marking the parcel as “Returned Goods”, where applicable.
• Keeping evidence of dispatch.

Do not declare the return as a commercial sale.

Oceanides is not responsible for import charges caused by an incorrect customs declaration. Where permitted by law, such costs may be deducted from the refund if they result from incorrect information supplied by the customer.

Original import duties and taxes are collected by the relevant authority or carrier and may not be refundable by Oceanides. Contact the appropriate customs authority to determine whether a reimbursement can be requested.

Returns sent without an order number, customer name or return authorisation may take longer to process.

If we cannot reasonably identify the order or customer, we may be unable to issue a refund until the required information is provided.