Delivery destinations, tracking, customs and delayed orders.
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Oceanides Customer Care
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Questions about a frame, your order or working with Oceanides? Choose a topic and send us a message. We will point it to the right place.
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Quick access to the most useful Oceanides guides and policies.
Return eligibility, costs, exchanges and refunds.
View policy →Find a useful starting point for ready-to-wear readers.
Use the guide →Answers about products, materials, fit and orders.
Explore FAQs →Before you contact us
A few answers that may help immediately.
Can I change an order after placing it?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once an order has entered preparation or been dispatched.
What information should I include about a damaged product?
Include your order number, a description of the issue and clear photographs of the product, parcel and shipping label. Keep all packaging until we confirm the next steps.
Should I send a return before contacting Oceanides?
No. Contact us first so that we can confirm eligibility and provide the correct return address and instructions.
Who pays for return shipping?
If the product is not faulty, damaged or incorrect, the customer arranges and pays for return shipping. Oceanides covers necessary return costs for accepted faulty, damaged or incorrect-product claims in accordance with applicable law.
Can you help me choose a reading strength?
Our Reading Strength Guide can provide general shopping guidance. It is not an eye examination or optical prescription.